sujet Re: Re : Refund for the Negative Invoice Received from Sosh at the time of contract termination dans Ma facture, mon paiement - Mon suivi conso

Refund for the Negative Invoice Received from Sosh at the time of contract termination

Tom921 — Tue, 05 Jan 2021 07:08:35 GMT

Dear All, I have terminated the contract with Sosh and received the negative invoice in month of Dec'2020. Do I need to take the necessary actions to get this amount credited to my payment method or what should be the next steps for me ?

Re : Refund for the Negative Invoice Received from Sosh at the time of contract termination

AlexandreK — Wed, 06 Jan 2021 16:43:47 GMT

Hello @Tom921,

If it is on your closing invoice, the adjustment will be carried out automatically then

AlexandreK

Re: Re : Refund for the Negative Invoice Received from Sosh at the time of contract termination

Tom921 — Wed, 06 Jan 2021 19:02:01 GMT

@AlexandreK a écrit :

Hello @Tom921,

If it is on your closing invoice, the adjustment will be carried out automatically then

AlexandreK

@AlexandreK : Thanks for your response.

The closing invoice was generated on 16th Dec'2020 and I have not received any refund so far. How much time it generally takes to get the refund and will the amount be refunded on the same payment method ?

Do I need to contact Sosh to initiate the refund ?

Re: Re : Refund for the Negative Invoice Received from Sosh at the time of contract termination

JulienB_ — Thu, 07 Jan 2021 16:59:27 GMT

Hello @@Tom921

Could you send me a private message including your full contact details, name, postal address and relevant telephone number?

Julien