https://communaute.sosh.fr/t5/Les-forfaits-Sosh-Mobile-Les/Portable-Nouveau-Client-Je-ne-capte-pas-internet/m-p/2591937#M21646 <DIV class="results text_box"><SPAN class="word menu-enabled">Bonjour</SPAN>, <SPAN class="word menu-enabled">je</SPAN> <SPAN class="word menu-enabled">viens</SPAN> <SPAN class="word menu-enabled">de</SPAN> <SPAN class="word menu-enabled">recevoir</SPAN> <SPAN class="word menu-enabled">ma</SPAN> <SPAN class="correction ac">carte</SPAN> <SPAN class="word menu-enabled">SIM</SPAN> <SPAN class="word menu-enabled">de</SPAN> <SPAN class="word menu-enabled">chez</SPAN> <SPAN class="correction msac">Sosh</SPAN>, <SPAN class="word menu-enabled">je</SPAN> <SPAN class="word menu-enabled">l'</SPAN><SPAN class="correction ac">insère</SPAN>, <SPAN class="word menu-enabled">j'</SPAN><SPAN class="correction ac">appelle</SPAN> <SPAN class="word menu-enabled">le</SPAN> <SPAN class="correction ac">numéro</SPAN> <SPAN class="word menu-enabled">pour</SPAN> <SPAN class="word menu-enabled">activer</SPAN> <SPAN class="word menu-enabled">ma</SPAN> <SPAN class="word menu-enabled">ligne</SPAN>, <SPAN class="word menu-enabled">je</SPAN> <SPAN class="correction msac">recois</SPAN> <SPAN class="word menu-enabled">un</SPAN> <SPAN class="correction sac">SMS</SPAN> <SPAN class="word menu-enabled">de</SPAN> <SPAN class="correction ac">confirmation</SPAN>, <SPAN class="word menu-enabled">j'</SPAN><SPAN class="correction ac">éteins</SPAN> <SPAN class="word menu-enabled">et</SPAN> <SPAN class="word menu-enabled">re-allume</SPAN> <SPAN class="word menu-enabled">mon</SPAN> <SPAN class="correction ac">téléphone</SPAN> <SPAN class="word menu-enabled">mais</SPAN> <SPAN class="correction ac">Problème</SPAN>... <SPAN class="word menu-enabled">Aucun</SPAN> <SPAN class="word menu-enabled">signe</SPAN> <SPAN class="word menu-enabled">de</SPAN> <SPAN class="correction ac">4</SPAN><SPAN class="word menu-enabled">G</SPAN>, <SPAN class="correction ac">je n'ai beau</SPAN> <SPAN class="word menu-enabled">suivre</SPAN> <SPAN class="word menu-enabled">les</SPAN> <SPAN class="correction msac">tuto</SPAN> <SPAN class="correction ac">étape</SPAN> <SPAN class="word menu-enabled">par</SPAN> <SPAN class="correction sac">étapes</SPAN> <SPAN class="word menu-enabled">le</SPAN> <SPAN class="correction ac">résultat</SPAN> <SPAN class="word menu-enabled">reste</SPAN> <SPAN class="word menu-enabled">le</SPAN> <SPAN class="word menu-enabled">même</SPAN> <SPAN class="word menu-enabled">je</SPAN> <SPAN class="word menu-enabled">n'ai</SPAN> <SPAN class="word menu-enabled">pas</SPAN> <SPAN class="word menu-enabled">internet</SPAN>, <SPAN class="word menu-enabled">dommage</SPAN> <SPAN class="word menu-enabled">quand</SPAN> <SPAN class="word menu-enabled">on</SPAN> <SPAN class="word menu-enabled">paye</SPAN> <SPAN class="correction ac">pour 100&nbsp;go</SPAN>, <SPAN class="word menu-enabled">je</SPAN> <SPAN class="word menu-enabled">suis</SPAN> <SPAN class="word menu-enabled">sur</SPAN> <SPAN class="word menu-enabled">Iphone</SPAN>7+, <SPAN class="word menu-enabled">s'il</SPAN> <SPAN class="word menu-enabled">vous</SPAN> <SPAN class="correction ac">plaît</SPAN> <SPAN class="word menu-enabled">est-ce</SPAN> <SPAN class="correction sac">quelqu'un</SPAN> <SPAN class="word menu-enabled">peut</SPAN> <SPAN class="word menu-enabled">m'aider</SPAN> <SPAN class="correction ac">.</SPAN><BR /><SPAN class="word menu-enabled">merci</SPAN> <SPAN class="word menu-enabled">d'avance</SPAN></DIV> Thu, 02 Sep 2021 18:46:10 GMT Alexis441 2021-09-02T18:46:10Z https://communaute.sosh.fr/t5/Les-forfaits-Sosh-Mobile-Les/Portable-Nouveau-Client-Je-ne-capte-pas-internet/m-p/2591937#M21646 <DIV class="results text_box"><SPAN class="word menu-enabled">Bonjour</SPAN>, <SPAN class="word menu-enabled">je</SPAN> <SPAN class="word menu-enabled">viens</SPAN> <SPAN class="word menu-enabled">de</SPAN> <SPAN class="word menu-enabled">recevoir</SPAN> <SPAN class="word menu-enabled">ma</SPAN> <SPAN class="correction ac">carte</SPAN> <SPAN class="word menu-enabled">SIM</SPAN> <SPAN class="word menu-enabled">de</SPAN> <SPAN class="word menu-enabled">chez</SPAN> <SPAN class="correction msac">Sosh</SPAN>, <SPAN class="word menu-enabled">je</SPAN> <SPAN class="word menu-enabled">l'</SPAN><SPAN class="correction ac">insère</SPAN>, <SPAN class="word menu-enabled">j'</SPAN><SPAN class="correction ac">appelle</SPAN> <SPAN class="word menu-enabled">le</SPAN> <SPAN class="correction ac">numéro</SPAN> <SPAN class="word menu-enabled">pour</SPAN> <SPAN class="word menu-enabled">activer</SPAN> <SPAN class="word menu-enabled">ma</SPAN> <SPAN class="word menu-enabled">ligne</SPAN>, <SPAN class="word menu-enabled">je</SPAN> <SPAN class="correction msac">recois</SPAN> <SPAN class="word menu-enabled">un</SPAN> <SPAN class="correction sac">SMS</SPAN> <SPAN class="word menu-enabled">de</SPAN> <SPAN class="correction ac">confirmation</SPAN>, <SPAN class="word menu-enabled">j'</SPAN><SPAN class="correction ac">éteins</SPAN> <SPAN class="word menu-enabled">et</SPAN> <SPAN class="word menu-enabled">re-allume</SPAN> <SPAN class="word menu-enabled">mon</SPAN> <SPAN class="correction ac">téléphone</SPAN> <SPAN class="word menu-enabled">mais</SPAN> <SPAN class="correction ac">Problème</SPAN>... <SPAN class="word menu-enabled">Aucun</SPAN> <SPAN class="word menu-enabled">signe</SPAN> <SPAN class="word menu-enabled">de</SPAN> <SPAN class="correction ac">4</SPAN><SPAN class="word menu-enabled">G</SPAN>, <SPAN class="correction ac">je n'ai beau</SPAN> <SPAN class="word menu-enabled">suivre</SPAN> <SPAN class="word menu-enabled">les</SPAN> <SPAN class="correction msac">tuto</SPAN> <SPAN class="correction ac">étape</SPAN> <SPAN class="word menu-enabled">par</SPAN> <SPAN class="correction sac">étapes</SPAN> <SPAN class="word menu-enabled">le</SPAN> <SPAN class="correction ac">résultat</SPAN> <SPAN class="word menu-enabled">reste</SPAN> <SPAN class="word menu-enabled">le</SPAN> <SPAN class="word menu-enabled">même</SPAN> <SPAN class="word menu-enabled">je</SPAN> <SPAN class="word menu-enabled">n'ai</SPAN> <SPAN class="word menu-enabled">pas</SPAN> <SPAN class="word menu-enabled">internet</SPAN>, <SPAN class="word menu-enabled">dommage</SPAN> <SPAN class="word menu-enabled">quand</SPAN> <SPAN class="word menu-enabled">on</SPAN> <SPAN class="word menu-enabled">paye</SPAN> <SPAN class="correction ac">pour 100&nbsp;go</SPAN>, <SPAN class="word menu-enabled">je</SPAN> <SPAN class="word menu-enabled">suis</SPAN> <SPAN class="word menu-enabled">sur</SPAN> <SPAN class="word menu-enabled">Iphone</SPAN>7+, <SPAN class="word menu-enabled">s'il</SPAN> <SPAN class="word menu-enabled">vous</SPAN> <SPAN class="correction ac">plaît</SPAN> <SPAN class="word menu-enabled">est-ce</SPAN> <SPAN class="correction sac">quelqu'un</SPAN> <SPAN class="word menu-enabled">peut</SPAN> <SPAN class="word menu-enabled">m'aider</SPAN> <SPAN class="correction ac">.</SPAN><BR /><SPAN class="word menu-enabled">merci</SPAN> <SPAN class="word menu-enabled">d'avance</SPAN></DIV> Thu, 02 Sep 2021 18:46:10 GMT https://communaute.sosh.fr/t5/Les-forfaits-Sosh-Mobile-Les/Portable-Nouveau-Client-Je-ne-capte-pas-internet/m-p/2591937#M21646 Alexis441 2021-09-02T18:46:10Z https://communaute.sosh.fr/t5/Les-forfaits-Sosh-Mobile-Les/Portable-Nouveau-Client-Je-ne-capte-pas-internet/m-p/2591975#M21648 <P>Bonjour&nbsp;<a href="https://communaute.sosh.fr/t5/user/viewprofilepage/user-id/1269481303">@Alexis441</a>&nbsp;</P><P>&nbsp;</P><P>pouvez vous tester votre sim dans un autre mobile pour voir si le problème persiste ?</P> Thu, 02 Sep 2021 22:09:55 GMT https://communaute.sosh.fr/t5/Les-forfaits-Sosh-Mobile-Les/Portable-Nouveau-Client-Je-ne-capte-pas-internet/m-p/2591975#M21648 stephrem85 2021-09-02T22:09:55Z https://communaute.sosh.fr/t5/Les-forfaits-Sosh-Mobile-Les/Portable-Nouveau-Client-Je-ne-capte-pas-internet/m-p/2591979#M21649 <BLOCKQUOTE><HR /><a href="https://communaute.sosh.fr/t5/user/viewprofilepage/user-id/1196600">@stephrem85</a>&nbsp; a écrit&nbsp;:<BR /><P>Bonjour&nbsp;<a href="https://communaute.sosh.fr/t5/user/viewprofilepage/user-id/1269481303">@Alexis441</a>&nbsp;</P><P>&nbsp;</P><P>pouvez vous tester votre sim dans un autre mobile pour voir si le problème persiste ?</P><HR /></BLOCKQUOTE><P>Bonjour steph,</P><P>malheureusement j'ai pour l'instant pas moyen de tester avec un autre portable</P><P>Dans "suivi des commandes" le statut de la commande est encore indiqué à "livraison" puis "<SPAN>Activation prévue le </SPAN></P><DIV>09/09/2021" cette activation ne concerne que la portabilités de mon numéro où également le début de mon forfait 4g ?&nbsp;</DIV><DIV><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="3B3E7915-B862-4D94-A467-1670A7A823D0.jpeg" style="width: 860px;"><img src="https://communaute.sosh.fr/t5/image/serverpage/image-id/48102iACEC5036D96A32C3/image-size/large?v=v2&amp;px=999" role="button" title="3B3E7915-B862-4D94-A467-1670A7A823D0.jpeg" alt="3B3E7915-B862-4D94-A467-1670A7A823D0.jpeg" /></span><P>&nbsp;</P></DIV> Thu, 02 Sep 2021 22:57:12 GMT https://communaute.sosh.fr/t5/Les-forfaits-Sosh-Mobile-Les/Portable-Nouveau-Client-Je-ne-capte-pas-internet/m-p/2591979#M21649 Alexis441 2021-09-02T22:57:12Z https://communaute.sosh.fr/t5/Les-forfaits-Sosh-Mobile-Les/Portable-Nouveau-Client-Je-ne-capte-pas-internet/m-p/2591982#M21650 <P>L'activation concerne normalement la date de portabilité.</P><P>&nbsp;</P><P>essayez de réinitialiser les réglages réseaux.</P> Fri, 03 Sep 2021 02:28:59 GMT https://communaute.sosh.fr/t5/Les-forfaits-Sosh-Mobile-Les/Portable-Nouveau-Client-Je-ne-capte-pas-internet/m-p/2591982#M21650 stephrem85 2021-09-03T02:28:59Z