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Charged for calling to other EU countried

Bonjour

 

I am a Sosh client since one month and today I received my first bill. I was surprised to find I was charged 23 euros for calls I made to Portugal and Germany. I thought these countries were included in the service so I could call them for free. Can you please clarify that for me?

 

Merci beaucoup


Solutions approuvées
It's simple.

- If you are in France and you call a French number in a European country, you must pay.
- If you're in a European country and you want to call a French number in a another European country or the same, it's free.
- If you are in a European country and you want to call a French numbrer in France, it's free.

If you want to call a number who's not French, you must pay so it's better to use a phone application with data or wi-fi for example WhatsApp.


- Client Sosh mobile: Oppo Find X3 Neo 5G + forfait 70Go.

- Parrainage: https://parrainage.sosh.fr/filleul?code=PA7GHJQMCQ37
- Arrête de te plaindre de Sosh et va ailleurs" >


Voir la solution dans l'envoi d'origine

9 réponses9
Hello,

Your calls was to French numbers ?


- Client Sosh mobile: Oppo Find X3 Neo 5G + forfait 70Go.

- Parrainage: https://parrainage.sosh.fr/filleul?code=PA7GHJQMCQ37
- Arrête de te plaindre de Sosh et va ailleurs" >


Hello,

 

This is normal. Calls from France to mobile numbers of foreign carriers are never included and land lines of european countries are included only in the 24,99€ plan.

 

cf https://communaute.sosh.fr/t5/Trucs-Astuces-des-Soshers/D%C3%A9cryptage-Comprendre-les-appels-depuis...

Galaxy S23 5G + Client Série Sosh 140 Go 4G/5G!
La 5G ne fait pas repousser les cheveux, et ne les fait pas tomber non plus...

Hello. The calls where to foreign numbers.

So this means I have to pay if I want to call a Portuguese number, or if I get a call from a Portuguese number, whether they are in France or Portugal?

 

Merci


@RicardoSA  a écrit :

So this means I have to pay if I want to call a Portuguese number, or if I get a call from a Portuguese number, whether they are in France or Portugal?

 

Merci


If you call, yes, if you get a call, it's free for you.

It's simple.

- If you are in France and you call a French number in a European country, you must pay.
- If you're in a European country and you want to call a French number in a another European country or the same, it's free.
- If you are in a European country and you want to call a French numbrer in France, it's free.

If you want to call a number who's not French, you must pay so it's better to use a phone application with data or wi-fi for example WhatsApp.


- Client Sosh mobile: Oppo Find X3 Neo 5G + forfait 70Go.

- Parrainage: https://parrainage.sosh.fr/filleul?code=PA7GHJQMCQ37
- Arrête de te plaindre de Sosh et va ailleurs" >



@RealionelB  a écrit :
It's simple.

- If you are in France and you call a French number in a European country, you must pay.

I disagree : it's free.

@chantoine91: http://www.sosh.fr/nouveautes/roaming-sosh-18-mai/

Sauf si la personne prend une option adaptée, si elle appelle depuis la France vers l'Europe un numéro de mobile français, elle paiera. Seul le forfait 24,99€ permet d'appeler en illimité vers les FIXES d’Europe / Suisse / Andorre/DOM or ici, la personne n'a pas précisée FIXE.



- Client Sosh mobile: Oppo Find X3 Neo 5G + forfait 70Go.

- Parrainage: https://parrainage.sosh.fr/filleul?code=PA7GHJQMCQ37
- Arrête de te plaindre de Sosh et va ailleurs" >


Non, on n'a pas à savoir où se trouve notre correspondant mobile. Même tarification que le mobile Fr soit en France, Europe ou hors Europe.