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Avatar de Jailbreak92
Jailbreak92
Apprenti sosheur
17-03-2018

4G not activated in UK

Hello everyone,   I was in the UK for the weekend and the 4g was not activate. I could not make or receive calls.  Please could someone help me find the solution.   When I return to Paris , my 4...
Avatar de Jailbreak92
Jailbreak92
Apprenti sosheur
19-03-2018

Hello, 

 

I have the contract 19,99€ per month since many years. I also checked my space and the international  option is activated.

 

i did not active the data roaming because I thought it was automatic that I have network access and normally if activating data roaming I am afraid to incur extra charges so I did not change my phone settings.

 

I also did a search for all available networks but my phone did not find a network I could connect and make calls or send messages. I have a Samsung Note 3 and normally I have no trouble with my phone in France. 

 

Thanks for your advice.

 

Avatar de soshzilla
soshzilla
Sosheur hyperactif
19-03-2018

Hello,

Anyway, I believe that data roaming on your phone's settings only affects the data and therefore should not prevent you from receiving/transmitting calls/messages.

If you could not even find a network manually, you should contact a customer advisor via the online chat. Maybe your SIM card needs an update. In any case, they'll be able to help you.

Have a nice day

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