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Avatar de texdade
texdade
Sosheur occasionnel
15-03-2022
Résolu

Cannot activate esim in my pixel 6

Bonjour!

 

I am a new sosh mobile user and I have just received my esim card with the activation instructions. Unfortunately, not only the activation via the QR code is not working on my pixel 6, but also this method is not working. Basically, when I input my SM-DP+ address as detailed in the activation instructions, the error "impossible to activate the service" pops-up (with operation code 9 and error code 10014). If I follow the before mentioned method it just says that the QR code is wrong.

 

Do I, by any chance, have to wait some hours before I can actually activate my eSim?

 

Thank you!

  • Avatar de texdade
    texdade
    15-03-2022

    By scanning the QR code with a normal QR code reader app, I noticed that the code looked like this LPA:1$<SM-DP+>$<activationcode>$$1. Removing LPA: from the string did the trick.

2 Réponses

  • Avatar de texdade
    texdade
    Sosheur occasionnel
    15-03-2022

    By scanning the QR code with a normal QR code reader app, I noticed that the code looked like this LPA:1$<SM-DP+>$<activationcode>$$1. Removing LPA: from the string did the trick.

  • Avatar de texdade
    texdade
    Sosheur occasionnel
    15-03-2022

    Another try with the plain SM-DP+ gives me another two parameters: subject code 8.1.1 and reason code 3.8

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