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Avatar de Ale1234567890
Ale1234567890
Sosheur occasionnel
01-11-2021

Impossible to login

Hi there,   it is more than 3 weeks that I'm trying to login in my client space but it's not possibile. The mobile connect does not work as I changed SIM (the first sim Sosh sent to me went lost),...
Avatar de PhilippeG
PhilippeG
Webconseiller
02-11-2021

Bonjour Ale1234567890 ,


Quand vous rentrez votre identifiant comme numéro de mobile et que vous cliquez sur " mot de passe oublié" vous ne le recevez pas par sms?


PhilippeG

  • Avatar de Ale1234567890
    Ale1234567890
    Sosheur occasionnel
    02-11-2021

    That's correct. No SMS. 

    Sometimes it opens an error page. 

    Sometimes it opens a procedure to recover the code/password but after the second step it fails.

     

    Case 1:

    I try to use Mobile connect to enter the account.

    I press the Mobile connect and this message appear: Vous avez changé de carte SIM et vous devez recréer votre code confidentiel Mobile Connect.

    Then I press: Recréer votre code confidentiel

    and the page goes back to the home page like nothing happened.

     

    Case 2:

    I try to reset my Mobile connect

    I add my phone number, then I press: Code confidentiel oublié ?

    Then this page appear:

     

    Case 3:

    Sometimes, when I try to reset the code, instead of the page above, I've got this page:

     

    but when I proceed I've got this:

     

    As you can see I have no chance to verify myself or request a code reset. 

    And I cannot access my account, invoices, data, etc.

     

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