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Charged for calling to other EU countried
Bonjour
I am a Sosh client since one month and today I received my first bill. I was surprised to find I was charged 23 euros for calls I made to Portugal and Germany. I thought these countries were included in the service so I could call them for free. Can you please clarify that for me?
Merci beaucoup
- It's simple.
- If you are in France and you call a French number in a European country, you must pay.
- If you're in a European country and you want to call a French number in a another European country or the same, it's free.
- If you are in a European country and you want to call a French numbrer in France, it's free.
If you want to call a number who's not French, you must pay so it's better to use a phone application with data or wi-fi for example WhatsApp.
9 Réponses
- Hello,
Your calls was to French numbers ?Hello. The calls where to foreign numbers.
- ziv
Top Sosheur
Hello,
This is normal. Calls from France to mobile numbers of foreign carriers are never included and land lines of european countries are included only in the 24,99€ plan.
So this means I have to pay if I want to call a Portuguese number, or if I get a call from a Portuguese number, whether they are in France or Portugal?
Merci
RicardoSA a écrit :So this means I have to pay if I want to call a Portuguese number, or if I get a call from a Portuguese number, whether they are in France or Portugal?
Merci
If you call, yes, if you get a call, it's free for you.
