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Charged for calling to other EU countried
Bonjour
I am a Sosh client since one month and today I received my first bill. I was surprised to find I was charged 23 euros for calls I made to Portugal and Germany. I thought these countries were included in the service so I could call them for free. Can you please clarify that for me?
Merci beaucoup
- It's simple.
- If you are in France and you call a French number in a European country, you must pay.
- If you're in a European country and you want to call a French number in a another European country or the same, it's free.
- If you are in a European country and you want to call a French numbrer in France, it's free.
If you want to call a number who's not French, you must pay so it's better to use a phone application with data or wi-fi for example WhatsApp.
9 Réponses
Hello,
This is normal. Calls from France to mobile numbers of foreign carriers are never included and land lines of european countries are included only in the 24,99€ plan.
So this means I have to pay if I want to call a Portuguese number, or if I get a call from a Portuguese number, whether they are in France or Portugal?
Merci
- It's simple.
- If you are in France and you call a French number in a European country, you must pay.
- If you're in a European country and you want to call a French number in a another European country or the same, it's free.
- If you are in a European country and you want to call a French numbrer in France, it's free.
If you want to call a number who's not French, you must pay so it's better to use a phone application with data or wi-fi for example WhatsApp.
- Hello,
Your calls was to French numbers ?Hello. The calls where to foreign numbers.
