Refund for the Negative Invoice Received from Sosh at the time of contract termination

[Tom921]

Dear All, I have terminated the contract with Sosh and received the negative invoice in month of Dec'2020. Do I need to take the necessary actions to get this amount credited to my payment method or what should be the next steps for me ?

[AlexandreK]

Hello @Tom921,

If it is on your closing invoice, the adjustment will be carried out automatically then

AlexandreK

[Tom921]

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@AlexandreK  a écrit :

Hello @Tom921,

If it is on your closing invoice, the adjustment will be carried out automatically then

AlexandreK

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@AlexandreK : Thanks for your response.

The closing invoice was generated on 16th Dec'2020 and I have not received any refund so far. How much time it generally takes to get the refund and will the amount be refunded on the same payment method ?

Do I need to contact Sosh to initiate the refund ?

[JulienB_]

Hello @@Tom921 

Could you send me a private message including your full contact details, name, postal address and relevant telephone number?

Julien