No internet since April, no service for 2 months in the last 3 months

Why is it that I have no service?

Why do Sosh/Orange have such appalling client service.

It is not acceptable to just post on the web that there is a local problem.

Proactive these companies are not, they take my monthly subscription for the service but do not provide a service? Yes there is a technical issue somewhere but where?

The contract between the provider and client is not being honoured, I have had no contact from Sosh to update me or to refund two months subscription.

Is this really legal what they are doing????