Extra non-package bill

[habibcs]

Bonjour,

I have extra non-package billing into my account.

But all this calls (appels) I made are already in my package of 25€ per month. Why are they called as non-package?

From my 25€ per month package - I can call from France to EU (and Swiss) on fixed line and also mobile line in EU - as welll as send unlimited SMS and unlimited MMS.
Why extra bill??

Please help.

Merci

[habibcs]

De mes 25 € par paquet de mois - je peux appeler de la France à l'Union européenne (et la Suisse) sur la ligne fixe et ligne mobile également dans l'UE - comme welll comme envoyer des SMS et MMS illimités illimités.
Pourquoi facture supplémentaire ??

Se il vous plaît aider.

Merci

I use Google-Translate.

[Anonymous]

Use application Libon?

[Anonymous]

Hello, sms, mms are included with the package in Europe € 99 to 25, in contrast to the calls, you must use the Libon application on your smart phone

[Anonymous]

€99 to 99 no

Package 24€99

[habibcs]

Thanks for your response, but I use Libon only when outside France.
The problem in this facture is that they are charging me for EU calls to Denmark and calling it international-zone call and not EU. This is wrong!
(in the facture I called from Swiss to France, this is OK to be charged but not others)

[Anonymous]

the image must be validated so that we could see ... We must use Libon not have without the package, otherwise your international calls will be paying

[habibcs]

Merci for quick response!
I attach the printout of the call logs.

When I call from France to France and to EU I do not use Libon.
When I am not in France but in Switzerland or in EU country (Denmark) - I use Libon. (I did not use 2 times above1€ and 4.65€).

[Anonymous]

France to France: ... phone calls from France to Europe, Europe to France: libon ... You can not see your image, it must be approved by the moderators ... You can reach the sav (@sosh) on Twitter if you wish, using a translator

[habibcs]

Package 24.99€ (my package)

No Libon
Unlimited calls (Mobile et FixedLine):

France to France

France to Europe+Swiss

Avec Libon

Unlimited calls (Mobile et FixedLine):

Europe+Swiss to France

Europe+Swiss to Europe+Swiss

I do this - Is this correct?

"You can reach the sav (@sosh) on Twitter"

https://twitter.com/sosh <= I cannot send you message there.

Merci