sim card of sosh changed to orange when converted to esim

[SP_Sosh]

I have recently changed to esim from Sosh physical sim. I a using Pixel 6Pro. Converting to esim was very easy and quick. esim is of Orange instead of Sosh which I believe being a parent company shouldn't be a problem. However, to my surprise esim network is very poor compared with physical sosh sim. It is heavily interrupted. I am unable to even take a complete MS Teams call without interruptions. I would like to know if this is a known issue. How can I switch back to the physical sim? Will there again be deduction of amount?

[chantoine]

Hi ?

IMHO there is little change that this problem is (e)sim related.

Sim or e-sim is required to access to the network, when you turn on your phone.

Bad reception where you got your MS teams call ?

[stephrem85]

@SP_Sosh 

hello already
you can order a physical sim from your customer area. there will be a charge of 10€.

[SP_Sosh]

Yup, contacted the customer care. Will be changing back to the physical sim now.

[stephrem85]

👍😉