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Avatar de Tom921
Tom921
Sosheur
05-01-2021

Refund for the Negative Invoice Received from Sosh at the time of contract termination

Dear All, I have terminated the contract with Sosh and received the negative invoice in month of Dec'2020. Do I need to take the necessary actions to get this amount credited to my payment method or what should be the next steps for me ?

3 Réponses

  • Avatar de JulienB_
    JulienB_
    Webconseiller
    07-01-2021

    Hello @Tom921 

    Could you send me a private message including your full contact details, name, postal address and relevant telephone number?

    Julien

  • Avatar de AlexandreK
    AlexandreK
    Ancien intervenant Sosh
    06-01-2021


    Hello Tom921,

    If it is on your closing invoice, the adjustment will be carried out automatically then

    AlexandreK

    • Avatar de Tom921
      Tom921
      Sosheur
      06-01-2021
      AlexandreK  a écrit :


      Hello Tom921,

      If it is on your closing invoice, the adjustment will be carried out automatically then

      AlexandreK

      AlexandreK : Thanks for your response.

       

      The closing invoice was generated on 16th Dec'2020 and I have not received any refund so far. How much time it generally takes to get the refund and will the amount be refunded on the same payment method ?

       

      Do I need to contact Sosh to initiate the refund ?

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